A website enquiry form that tells you every enquiry arrived.

How enquiries go missing

Most website enquiry forms send an email and keep nothing else. When that email lands in a spam folder, goes to an address nobody checks any more, or bounces because a mailbox is full, the enquiry is gone and nothing on the website tells you. You find out when a customer rings to ask why nobody replied, or you never find out.

An enquiry form should do two jobs: keep the enquiry, and tell you whether you were told about it.

A ready-made enquiry form

This template asks for what most service businesses need: name, email, an optional phone number, the kind of enquiry, the details, and how the customer prefers to be contacted. Change the options to match your services, add your access key and the address of your thank-you page, and paste it into your website.

<form action="https://submit.heartdove.com/v1/submit" method="POST">
  <input type="hidden" name="access_key" value="YOUR_ACCESS_KEY" />
  <input type="hidden" name="_redirect" value="https://www.yourdomain.com/thanks" />

  <label for="name">Your name</label>
  <input id="name" type="text" name="name" autocomplete="name" required />

  <label for="email">Email</label>
  <input id="email" type="email" name="email" autocomplete="email" required />

  <label for="phone">Phone (optional)</label>
  <input id="phone" type="tel" name="phone" autocomplete="tel" />

  <label for="service">What do you need?</label>
  <select id="service" name="service" required>
    <option value="">Choose one</option>
    <option>A quote</option>
    <option>A booking</option>
    <option>A question</option>
  </select>

  <label for="message">Tell us about it</label>
  <textarea id="message" name="message" rows="5" required></textarea>

  <fieldset>
    <legend>Best way to reach you</legend>
    <label><input type="radio" name="contact_by" value="Email" checked /> Email</label>
    <label><input type="radio" name="contact_by" value="Phone" /> Phone</label>
  </fieldset>

  <!-- Hidden spam trap: people never see it, bots tick it -->
  <input type="checkbox" name="botcheck" tabindex="-1" autocomplete="off" style="display:none" />

  <button type="submit">Send enquiry</button>
</form>

• Any field you add is kept. Up to 50 fields, each shown in the inbox and in the alert under the name you gave it.
• The thank-you page must be on a website you registered for the form.
• Style it however you like. Heartdove adds nothing to your page; your website builder or CSS controls the look.

On WordPress, Squarespace, Webflow or Shopify, paste the form into a Custom HTML, Code, Embed or Custom Liquid block. See the platform guides for specifics.

Where enquiries go

• An instant email for every enquiry, on every plan including Free.
• An inbox that keeps every enquiry, searchable, with a status (new, in progress, done), notes and tags, so you can see what still needs a reply.
• A delivery timeline on each enquiry: captured, accepted by the email provider, delivered, or bounced with the reason. A bounced address is paused and shown as a warning.

Busy months

If you receive more enquiries than your plan includes, the extra ones are not turned away. They are saved, shown as held, and released automatically when your allowance resets or you upgrade. There is no overage bill. Free includes 500 enquiries a month; Pro includes 5,000.

Spam, without a CAPTCHA

Customers should not have to solve a puzzle to ask for a quote. Heartdove accepts enquiries only from your registered website, rate limits each visitor, and catches bots with the hidden trap field and spam scoring. Anything suspicious goes to a review tab instead of your email, where you can release it or block the sender. Cloudflare Turnstile is optional for very busy forms. How the spam checks work.

Customers’ details, handled carefully

Enquiries carry names, phone numbers and plans. Each form sets how long enquiries are kept, within your plan’s maximum, and privacy mode keeps no content in the inbox at all. Submissions are stored in the United States; the security page and privacy policy list the details.

Questions

Keep reading

• More contact form templates
• How form to email works
• Add the form to your website builder